Cancellation and Refund Policy

1. Overview

At KVN Promo Digital Communications Pvt Ltd, all services are delivered based on a structured strategy, resource planning, and long-term execution. This policy outlines the terms for cancellation, payment obligations, and refund eligibility.

Welcome to KVN Promo Digital Communications Pvt Ltd (“we”, “our”, “us”, “KVN Promos” ).

2. Service Agreement & Contract Duration

All services provided by KVN Promo Digital Communications Pvt Ltd are governed by a minimum one-year (12 months) service agreement, unless otherwise explicitly stated in writing.

• Once the Order Form / Agreement is signed, the contract is considered active for the full term

• The engagement is not a monthly contract, even if payments are made monthly

3. Payment Terms

• The total contract value is agreed for the full duration of the project

• Monthly payments, if applicable, are considered part payments toward the total contract value

• Monthly billing does not represent a monthly contract or service flexibility

• The Client is obligated to pay the entire contract amount, irrespective of service usage

4. Cancellation Policy

No Mid-Term Cancellation

• Once the project has started and the agreement is signed,

  the contract cannot be canceled midway

• Clients are not permitted to stop the project or discontinue services before the contract period ends

No Service Pause

• Services cannot be paused or held temporarily

• Work continues as per planned strategy and execution timeline

5. Refund Policy

Strict No Refund Policy

All payments made to KVN Promo Digital Communications Pvt Ltd are non-refundable, including:

• Initial payments

• Monthly part payments

• Advance payments

This is because:

• Work involves strategy, planning, and long-term execution

• Resources are allocated based on full contract commitment

• Efforts are not calculated on a monthly basis

6. Payment Obligation

• Clients are obligated to complete full payment for the agreed contract period, regardless of usage or continuation preference

• Failure to complete payments may result in:

  • Suspension of services

  • Legal recovery of dues

7. No Guarantee Clause

The Client understands and agrees that:

• No guarantees are made regarding:

  • Search engine rankings

  • Number of leads or conversions

  • Sales or revenue outcomes

• Results depend on multiple external factors beyond control

8. Client Responsibilities

Cancellation, refund, or disputes will not be considered if:

• Client delays inputs, approvals, or required data

• Communication gaps occur from the client’s side

• Campaign performance is affected due to external factors

9. Payment Disputes

• In case of non-payment or delayed payment:

  • Services may be suspended without prior notice

  • Outstanding dues will remain payable

• KVN Promos reserves the right to initiate:

  • Legal recovery proceedings

  • Interest or penalty on overdue payments

10. Scope of Work Clause

• Services will be delivered as per the agreed scope

• Any additional work outside the scope will be charged separately

• Deliverables are based on strategy and not fixed output guarantees

11. Client Responsibility Clause

The Client agrees to:

• Provide timely inputs, approvals, and required materials

• Maintain communication for smooth execution

• Avoid delays that may impact performance

Failure to do so will not be grounds for cancellation or refund.

13. Confidentiality Clause

• Both parties agree to maintain confidentiality of business information

• No sensitive data will be shared with third parties without consent

14. Force Majeure Clause

KVN Promos shall not be held liable for delays or failure due to events beyond control, including:

• Natural disasters

• Government restrictions

• Technical failures

• External service disruptions

15. Dispute Resolution & Jurisdiction

• Any disputes arising from this agreement shall be subject to the jurisdiction of:

  Chennai, Tamil Nadu, India

• Both parties agree to resolve disputes through legal channels if required

16. Contact Information

For any queries regarding this policy:

KVN Promos

Email: info[@]kvnpromos.in

Phone: +91 7299020432